Privacy Policy

This Privacy Policy explains how EcoGreen Australia (“we”, “our”, “us”, or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from https://ecogreenaustralia.com.au, or otherwise engage with our products and services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. When changes are made, we will post the updated policy on this page and update the “Last Updated” date. Please review it regularly to stay informed.

2. Personal Information We Collect

We collect different types of personal information depending on how you interact with our Site and Services.

This may include:

1. Contact details: Name, email address, phone number, shipping and billing addresses.
   
2. Order details: Items purchased, payment confirmation, shipping method.
   
3. Account information: Username, password, security question responses (if applicable).
   
4. Customer service communications: Information you share when contacting us for support or inquiries.
   

Information Automatically Collected

We use cookies and similar technologies to collect data such as:

1. IP address
   
2. Browser type and version
   
3. Device type
   
4. Pages visited
   
5. Time spent on pages
   
6. Referring websites or links
   

This information is used for analytics, website functionality, and marketing purposes.

Information from Third Parties

We may receive information from:

1. Payment processors (e.g., credit/debit card details, billing info)
   
2. Shipping partners (e.g., delivery status updates)
   
3. Marketing or advertising platforms
   
4. Analytics providers
   

We treat all third-party data in accordance with this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

1. To Provide Services: Including processing orders, managing shipping and returns, handling customer inquiries, and maintaining your account.
   
2. To Improve Our Services: Using analytics to understand website usage and enhance user experience.
   
3. To Market Products and Services: Including promotional emails, advertisements, and offers (you can opt out anytime).
   
4. To Detect and Prevent Fraud: Monitoring for suspicious activity or policy violations.
   
5. To Comply with Legal Obligations: Such as responding to lawful requests or court orders.

4. Use of Cookies

Cookies are small text files placed on your device. We use cookies to:

1. Remember your preferences
   
2. Provide personalized content and ads
   
3. Analyze site traffic and usage
   

Most browsers allow you to control cookies via settings. Please note that disabling cookies may impact your ability to use certain features of the Site.

5. Sharing Your Personal Information

We may share your personal information in the following scenarios:

1. With service providers (e.g., IT providers, payment processors, logistics companies, customer support).
   
2. With marketing partners to deliver personalized promotions or advertising.
   
3. With affiliates or subsidiaries within our business group.
   
4. With your consent, such as when you use social media integrations.
   
5. To comply with legal obligations or in connection with a business transaction (e.g., merger or acquisition).
   

We do not sell your personal information. We also do not use or disclose sensitive personal information to infer characteristics about you.

6. Data Security and Retention

We implement reasonable security measures to protect your personal data. However, no system is 100% secure. Please protect your account credentials and contact us immediately if you believe your information has been compromised.

We retain your personal information only as long as needed to:

1. Fulfill the purposes stated in this Privacy Policy
   
2. Comply with legal obligations
   
3. Resolve disputes or enforce agreements

7. Your Rights and Choices

Depending on your location, you may have certain privacy rights, including:

1. Right to Access: Request details about the personal information we hold about you.
   
2. Right to Delete: Ask us to delete your personal data.
   
3. Right to Correct: Request corrections to inaccurate or outdated data.
   
4. Right to Portability: Request a copy of your personal information in a usable format.
   
5. Right to Restrict Processing: Ask us to limit the use of your information in certain cases.
   
6. Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
   
7. Right to Object: To certain uses of your data, such as direct marketing.
   
8. Right to Appeal: If your request is denied, you can appeal the decision.
   
9. Right to Limit Use of Sensitive Information: Where applicable under law.
   

Managing Communication Preferences

You may unsubscribe from marketing emails by clicking the “unsubscribe” link in the email. Even if you opt out, we may still send transactional or service-related messages.

8. Third-Party Services and Links

Our Site may include links to third-party websites, tools, or services. We are not responsible for the content or privacy practices of these third parties. Please review their privacy policies before interacting with them.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: EcoGreen Australia Pty Ltd
2/9 Motto ct, Hoppers Crossing, Vic 3029
Email: contact@ecogreenaustralia.com.au
Website: https://ecogreenaustralia.com.au

Last Updated: 09/09/2025